Faqs

Should you have any question which is not answered by our FAQs, please contact our Client Services team here.

Please note that during promotional periods, response times may be longer than usual. We apologize for the inconvenience and appreciate your patience.

How do I place an order?

Placing an order is quick and easy:

Browse through our product categories and click on the images to access the individual product page where you will find information on the size and material.
Select your item and add to your shopping bag by clicking on the “ADD TO BAG” button.
You are able to review the items you have added to your shopping bag by clicking on the “BAG” icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the “REMOVE” button next to the item.
To resume shopping after viewing your shopping bag, click the “CONTINUE SHOPPING” button.
To finalize your purchase, click “SECURE CHECKOUT” button and follow the instructions.
Please be aware that items in your bag are not reserved. Until you checkout, items in your shopping bag and may still be purchased by other customers.

Do I need a customer account to be able to place an order?

You do not need to create an account to place an order. If you wish, you may also checkout as a guest. However, Bally recommends you create an account to be able to use the benefits of a customer account – such as save your address details, register your return autonomously, access to exclusive promotions and receive your birthday surprise.

Will I receive a tracking number?

Once your order has been shipped, we will send you an email detailing the
courier and the tracking number.

What should I do if I forgot my password?

You may reset your password by clicking on the ‘Forgot your password?’ link on the sign in page and follow the instructions.

Can our experts assist you in placing an order for you?

Our Experts can assist you in placing an online purchase or preparing the order for you according to your request. You will be able to conclude it at your most convenient time according to stock availability.You will receive a link via email to the website where you would just need to include shipping and payment details to conclude the purchase autonomously.To take advantage of this service, please contact us through the Online

Is my personal information kept private?

We treat all of the information you share with us as private and confidential. For further details.

How do I confirm that my order has been placed?

After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment your items are shipped from our facility.

Is it possible to place a gift order?

Yes, you can place a Gift Order selecting the option “Gift” under the list of products in your bag at the checkout. You can either choose to include a personalized message or to get a blank card to include a message later. It is also possible to hide the price to the recipient. To have more information, please contact us through the Online

Is it possible to order corporate gifts online?

For Corporate Gifting please contact us . Our Team will be happy to assist you.

Are taxes included at checkout?

Yes taxes are included.